Yes, we do purchase tools from individuals. At this time however we are only purchasing in person, high volume lots, and in the Northeast USA.
If you meet the above criteria and have items for sale you can email us at purchasing@kbtools.com.
All orders are processed within 1–2 business days. After shipment, typical delivery times are:
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Economy Shipping (5-8 Days) – USPS Ground Advantage or UPS Ground
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Expedited Shipping (2-5 Days)- USPS Priority Mail or UPS Ground
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Orders exceeding 20lb – Usually UPS Ground (2-5 Days)
International orders typically arrive within 1–2 weeks. Orders are not processed or shipped on holidays.
All orders ship from our location in Friendsville, PA 18818. Shipping options and rates are calculated and displayed at checkout based on your location and order weight.
Yes! Expedited shipping is available on request. Please contact our shipping team at shipping@kbtools.org before placing your order to arrange expedited delivery. Please note that additional fees will apply.
We accept returns within 30 days of purchase. To be eligible, items must be unused, in their original condition, and in the original packaging. The following are not eligible for return:
- Gift cards
- Custom or customer-specified goods
- Items returned more than 30 days after delivery
- Items that are damaged or missing parts due to reasons not caused by us
To start a return, you will need your receipt or proof of purchase. Contact us at info@kbtools.com for assistance.
Once we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected. If approved, the refund will be applied to your original payment method within a few business days.
If you haven’t received your refund, please check your bank account and contact your credit card company, as processing times vary. If you still have questions, email us at info@kbtools.com.
We replace items only if they are defective or damaged. If you need to exchange a defective item for the same product, please email us at info@kbtools.com and send the item to:
KB Tools
4536 Stanley Lake Rd.
Friendsville, PA 18818
You are responsible for the cost of return shipping. Shipping costs are non-refundable — if a refund is issued, the cost of return shipping will be deducted from your refund amount.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
KB Tools specializes in quality used professional tools from top brands like Snap-on, MAC, and Matco. All items are inspected before listing. Product condition is described in each individual listing — please review the photos and description carefully before purchasing. If you have questions about a specific item’s condition, contact us before ordering.
We accept all major credit cards, PayPal, and other payment options shown at checkout. We also offer financing options through Clicklease for customers who need flexible payment terms. Visit our Financing page to learn more.
You can reach us through any of the following:
- Phone/Text: 607-341-7884
- Email: info@kbtools.com
- Returns & Refunds: info@kbtools.com
- Shipping inquiries: shipping@kbtools.org
We aim to respond to all inquiries promptly.